Lumi answers shopper questions, tracks orders, recommends products, and hands off to your team — built into your Shopify or WooCommerce store.
No credit card required.
Lumi learns your FAQ, policies, and product catalog and answers shoppers instantly — grounded, never made up.
Look up orders, share tracking, and propose refunds or cancellations — with human approval before anything runs.
Turn pre-sale questions into sales with on-brand product suggestions from your live catalog.
Web chat and email in a single inbox. Lumi resolves the routine; your team steps in when it matters.
Install the embedded Shopify app or the WordPress plugin and drop the widget on your storefront in minutes.
Route, assign, and escalate with rules. Track deflection, resolution time, and AI usage from one dashboard.
Install the Shopify app or WordPress plugin, or drop in the widget script.
Paste your FAQ or crawl your help pages. Lumi indexes it automatically.
Lumi answers shoppers 24/7 and routes the rest to your inbox.